Q: How do I contact you if I have a question?
Q: Is your business the same as Meisel Wood Hobby? Or, Are you Meisel Wood Hobby?
A: We are not Meisel Wood Hobby, but we do sell their paper plans in our online store.
Q: Do you have a catalog you can mail me or include in my order?
A: We do not produce a paper catalog for a couple of reasons:
Q: Where is my order?
A: Delayed and late orders are frustrating, we understand. If this was perfect world, everything would work every time, all of the time. Since we do not live in a perfect world, here are some issues to consider:
Your Order Status: When you enter your payment information online or over the phone, you are paying for your order at that time. Your card is charged at that time. Orders are not processed for shipping until payments are received. Immediately after you have paid for your purchase you are emailed a receipt. If you do not receive that email, check your junk folder. If its not in there the likely reason is your email service is blocking our attempt to send you the email. Contact us using the Contact Form in the online store. The email we send is just a confirmation of your order. When we process your order for shipping you are sent a second email. If we have questions or concerns about your order we will contact you via email. Check your email within 24-48 hours of placing your order to see if we have followup questions. Use the Order Lookup page in the store to review if necessary. All notes regarding your order including dates and times are found on that page. Purchases are processed in the order they are received. If we are busy, then that means your order will be processed in due course, typically within 24-48 hrs.
Cut off time: We try our best to push out as many orders as we can up to the very last minute before the cut off time of 10 am AST.
Here's the breakdown of how items ship out:
1. Customer places an order.
2. We prepare it for shipping.
3. We ship Mon, Wed and Fri
All orders ship out through CanadaPost using different levels of service, which one is based on the choice you made at the checkout page.
We have no control over how long CanadaPost takes to update their tracking information, if tracking information is provided for the shipping service you chose. In most situations you can use a third party tracking service like www.Track17.net and enter your tracking number on their web site to receive the updates.
The delivery times shown on the checkout page are the times we have experienced with the post office for such delivery method. Delivery times are not guaranteed. The delivery time is from the time your order is shipped, it is not from the time you place your order.
If your order is late in arriving:
It is the customer's responsibility to ensure they have received their order within 30 days of purchase. We will not be held responsible to ship the item(s) again if the customer delays in contacting us 30 days after the purchase date.
We would greatly appreciate your understanding if an order is delayed or lost. Patience and courtesy goes a long way when dealing with such situations.
If your shipment is damaged, file a claim with your local post office. We handed it to them in new condition, they are suppose to do teh same handing it to you.
About items that are downloaded: Orders for downloadable plans have the opportunity to download the plan on the final checkout page. Your PDF plans are also available following your order details in your online account or via the online Order Lookup page.
In case you failed to download the PDF plan on the checkout page, you can access your downloadable plans at any time by looking up your order using your account, or the online Order Lookup page.
Q: Why am I having difficulty with providing my payment information?
A: There are several reasons why your card would not allow the sale. Its your card company that declined the sale, not us. We have a secure checkout and there are no problems with us processing credit or debit cards. When you enter your purchasing information, you are working directly with the card processor company. We don't get to see your card information. Every day we work with customers whose card was declined, so it is a common occurance. We have outlined some of the reasons below.
If you did enter all information correctly, the simplest solution is to call your card company and tell them you are attempting to make a purchase from WoodworkersWorkshop® for $xx.xx (whatever the amount of your invoice is). Your card company will authorize that amount. Once they give the approval you can return to the store and make the purchase again.
Here are some reasons we see regularly:
We no longer accept personal checks or money orders.
Q: Why am I having difficulty accessing the PDF downloadable plan?
You may have downloaded the plan five times already. In this case, contact us. It is the customer's responsibility to maintain a copy of there PDF plan. PDF downloads are available for 30 days, after which the customer will have to place a new purchase if needed.
Q: How do I print the large format plan page(s) in the PDF plan I downloaded?
To print it at home on your own printer, make sure you set your printer to print the page(s) at 100%. Most printers have that setting. Some have a setting called poster print, or something like that. Or, you can either take the PDF to a local print shop in your area and have them print it.
Q: How do I download a PDF plan?
SHORT VERSION - Make your purchase. Download from the checkout page. Save to your computer. OR,
Step-by-Step Instructions: If you have never downloaded a file before, it may appear difficult to do but it really is easy. You just have to do it a couple times to understand how your own computer operates and handles downloadable files. 4 easy steps: Access your order online either using your account or the Online Order Lookup, Save the file to your computer. Open the file.
Some points and tips to know:
The digital download access information is offered to you on the final page of the checkout after you have paid (bold red lettering).
You have to access your order using your account, or the Online Order Lookup page. Your order has your download files available.
Click on a download file link and your computer will ask you to save the file somewhere on your computer. You should save the plan on your computer so that you can print it off when you have the time. Remember where you saved it.
IF your computer does not ask you where to save it, then most likely your computer is set up to automatically save downloadable files. If that is what happens, look in the download folder on your computer or wherever you set up your computer to save such files.
Some people have their computer set up to open a downloaded file right away. If your computer is not set up like that, do not assume that the download did not work. First check where you saved the file, find it and open it.
You can try downloading the file again.
You can always contact us if you are still having difficulty.
Q: Are the painting instructions included in the yard are project plans?
A: Some of the patterns have painting and finishing instructions, while many are basic in nature. We do provide a colour image with some project plans if we feel it can assist you but we always encourage customers to add their own artistic flair in painting their project. Make it unique, make it yours!
Q: Can I build these projects and sell them?
A: Each designer has their own policy on building these projects to sell. Some designers allow you to make up to five for sale, other designers do not allow any to be made for sale unless you get express permission from them. Each plan's product page has the copyright information on it.
Q: Can I buy one of these projects already made?
A: In the past we used to quote a project completed but it was always turned down due to shipping costs, so we stopped offering building services. So the vast majority of the project plans we sell are only available as plans. We suggest you locate a woodworker in your area who can assist you with the building process. If you do not know of a neighbor, ask around at your local hardware/lumber store for woodworkers in your area. Or, check with a local Scout/Girl Guide/4H community groups or high school workshop. The kids usually have woodworking skills competitions. Maybe you could provide the group with a donation in exchange for them building your project.
Q: Can I buy the PDF version of this plan?
A: Only the products with PDF offered as an option are downloadable. If the product you are looking at does not have PDF as an option then there is no PDF version available. Many designers will not offer a PDF due to all of the copyright issues occurring with illegal file sharing.
Q: Can I submit pictures of projects I've built?
A: Sure! We love to see customer's photos! Send us a message using our Contact Form. We will reply to your email address and you simply then can reply back to us with photos attached.
Q: How much does it cost to ship a plan to me?
A: We ship world wide. Shipping cost depending on what you are buying, where it will ship from, where you live, and how you want it shipped. To find out what it will cost, you can run an order through the shopping cart, enter your name and prior to any payment requirements, you will be shown shipping options.
It all depends on the weight of your order, whether the order ships flat in an envelope or if its bulky and has to ship as a parcel. Your purchase of the item is your legal agreement to accepting the delivery charge we presented to you prior to you providing your payment information.
Q: I provided the wrong delivery address and its already been shipped, can you send it to me again or do I have to buy it again?
A: If you provided an incorrect delivery address and the order has already shipped, you have two options:
You can wait for the item to be returned by the post office and we can mail it again. Upon return, typically we can ship it again the next day, without you incurring any additional mailing costs. Waiting for returned mail and then sending it to you again can take upwards to a month or longer for the post office to fulfill its return delivery responsibility.
You can repurchase your order with the correct delivery address and we will ship it. But that means you will have then paid for your order twice. When we receive back the first mailing that had the incorrect delivery address, we will refund you the purchase price of the product you bought but not the shipping cost. Unless you had purchased a trackable delivery method, there is no guarantee when returned mail will arrive, if it even arrives back to us. The post office is well known for losing mail.
Q: I lost the plan I bought from you, can you send it to me again or do I have to buy it again?
A: We understand that computer problems can occur. If you bought a PDF downloadable plan, you can download that plan up to five times. You are responsible for ensure you keep the PDF copy in a safe place. We offer a backup service of 30 days from date of purchase.
If you bought a paper plan, you will have to purchase it again.
Q: What am I buying? Is it just instructions to build a project or is it a kit?
A: Please understand that we do not sell the actual pre-built item and neither do we have a source as to where you can find someone to build a project for you. What we sell here are woodworking plans to build the items we display in our product listings.
We sell paper plans that are mailed to you and we also sell a selection of downloadable plans.
The majority of our plans come with full-sized drawings to make it easier for you to build your project. Plan series that start with the following numbers provide full sized (full scale) drawings: 04-, 05-, 19-, and some 31-OFS- have full scale curve drawings as options.
Most come with detailed instructions for building and finishing your project. Some of the simple craft projects and most scrollsaw patterns do not require instructions. Its assumed you know how to cut scrollsaw patterns if you are purchasing them to use.
If you purchase more than one of the same woodworking plan, we will be contacting you by email to confirm your order. If you do not reply within 24 hours, your order will be ship to you as you ordered it. That is why it is so important you provide a correct email address and you check your Shopping Cart quantities before you proceed to Checkout and you should also check your email for a message to check your order status.
Q: What currency do you show on your web site and charge on credit cards?
A: The default currency that shows in our online store is USD. If you want to shop and pay in a different currency, then go to the top of the page and select on one of the country flags to change the currency values. After that, browse the web site and add items to the shopping cart. If you checkout and pay in a currency that does not match your credit card, your credit card company will make the exchange rate. We have no control over what their rates and fees are. Some card issuers also may charge a foreign transaction fee. A foreign transaction fee is a charge made by your bank. Not all banks do it, if this type of charge appears on your card, then your bank does this. Its not a charge we made to you. The customer is advised to call their bank to discuss that concern.
Q: What is my order status?
A: At the time your order was processed by us, an email was sent to you. Use the Order Lookup feature in the store to review all notes related to your order. If you did not get that email, first please check your spam/junk folder. If the email is not in there, please contact us.
Q: What is tracing paper and how do I use it?
A: Tracing paper has many names. It is also called carbon paper, or transfer paper, or graphite paper. Basically you use tracing paper to trace the pattern onto your surface, where it is a wall or a piece of plywood. We have produced a 14 minute video that shows the basic steps of tracing paper, and cutting out plywood with a jig saw.
Q: What is your return/refund policy?
A: You can find that information on our Store Policies page.
Q: Where are the downloadable plans?
A: We list the downloadable plans as an option to purchase, just like the paper plans are an option to purchase. Not all products are available to download.
Q: What is a PDF Backup Service Fee?
A: From 30 days of purchase we guarantee a back up copy of your PDF purchases. We advise customers to secure their PDF purchases in a safe place.
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