Q: Where is my order?
A: Delayed and late orders are frustrating, we understand. If this was perfect world, everything would work every time, all of the time. Since we do not live in a perfect world, here are some issues to consider:
Your Order Status: When you enter your payment information online or over the phone, you are paying for your order at that time. Your card is charged at that time. Orders are not processed for shipping until payments are received. Immediately after you have paid for your purchase you are emailed a receipt. That is not your order status. That is just a confirmation of your payment. When we process your order you are sent a second email. Use the Order Lookup page in the store to review if necessary. All notes regarding your order including dates and times are found on that page. Purchases are processed in the order they are received. If we are busy, then that means your order will be processed in due course, typically within 24 hrs.
Cut off time: We try our best to push out as many orders as we can up to the very last minute before the cut off time of 10 am AST.
Here's the breakdown of how items ship out:
1. Customer places an order.
2. We prepare it for shipping.
3. We ship Mon, Wed and Fri
All orders ship out through CanadaPost using different levels of service, which one is based on the choice you made at the checkout page.
We have no control over how long CanadaPost takes to update their tracking information, if tracking information is provided for the shipping service you chose.
The delivery times shown on the checkout page are the times we were given by the post office for such delivery method in combination with the average delivery times we have seen over the years. Delivery times are not guaranteed. The delivery time is from the time your order is shipped, it is not from the time you place your order.
If your order is late in arriving:
It is the customer's responsibility to ensure they have received their order within 30 days of purchase. We will not be held responsible to ship the item(s) again if the customer delays in contacting us 30 days after the purchase date.
Ever since Covid-19 come around we have seen a lot of slower than normal delivery times from the post office. It is causing delays in delivery of regular mail services, which is what we use for shipping. Therefore, you should expect delays in delivery times beyond the estimates we give you at the time your order is processed.
We would greatly appreciate your understanding if an order is delayed or lost. Patience and courtesy goes a long way when dealing with such situations.
About items that are downloaded: Orders for downloadable plans have the opportunity to download the plan on the final checkout page. Your PDF plans are also available following your order details in your online account or via the online Order Lookup page.
In case you failed to download the PDF plan on the checkout page, you can access your downloadable plans at any time by looking up your order using your account, or the online Order Lookup page.
Q: Why am I having difficulty with providing my payment information?
A: There are several reasons why your card would not allow the sale. Its your card company that declined the sale, not us. We have a secure checkout and there are no problems with us processing cards. When you enter your purchasing information, you are working directly with the card processor. We don't get to see your card information. Every day we work with customers whose card was declined, so it is a common occurance. We have outlined some of the reasons below.
If you did enter all information correctly, the simplest solution is to call your card company and tell them you are attempting to make a purchase from WoodworkersWorkshop® for $xx.xx (whatever the amount of your invoice is). Your card company will authorize that amount. Once they give the approval you can return to the store and make the purchase again, or call Jim, and he can attempt it over the phone. Over the phone we can accept Visa or Mastercard. Through the online store we can accept all major credit cards.
Here are some reasons we see regularly:
Q: Why am I having difficulty accessing the PDF downloadable plan?
You may have downloaded the plan five times already. In this case, contact us. It is the customer's responsibility to maintain a copy of there PDF plan. PDF downloads are available for 30 days, after which the customer will have to place a new purchase if needed.
Q: How do I print the large format plan page(s) in the PDF plan I downloaded?
To print it at home on your own printer, make sure you set your printer to print the page(s) at 100%. Most printers have that setting. Some have a setting called poster print, or something like that. Or, you can either take the PDF to a local print shop in your area and have them print it.
Q: Why have I not received any email correspondence from your company?
A: When you create an order we send out several emails to you. If our emails do not appear in your Inbox, we recommend you first check your spam/junk folder and look for any email with 'WoodworkersWorkshop®' in the subject line. If you have no email from us then your email account provider is blocking our email from getting to you.
After you submitted your credit/debit card information in our secure checkout and it was successful, you have paid for your order. You will be automatically sent right away an email to show a receipt of your purchase.
If you bought a downloadable PDF plan, your download files will be available for the order both in your account, and on the Online Order Lookup page.
When we get to your order to review and process it in our system, you will get an email from us. That email will have a web page link to your Order Status page. It is the responsibility of the customer to visit the Order Status page to see notes about the order they placed.
Q: How do I download a PDF plan?
SHORT VERSION - Make your purchase. Download from the checkout page. Save to your computer. OR,
Step-by-Step Instructions: If you have never downloaded a file before, it may appear difficult to do but it really is easy. You just have to do it a couple times to understand how your own computer operates and handles downloadable files. 4 easy steps: Access your order online either using your account or the Online Order Lookup, Save the file to your computer. Open the file.
Some points and tips to know:
The digital download access information is offered to you on the final page of the checkout after you have paid (bold red lettering).
You have to access your order using your account, or the Online Order Lookup page. Your order has your download files available.
Click on a download file link and your computer will ask you to save the file somewhere on your computer. You should save the plan on your computer so that you can print it off when you have the time. Remember where you saved it.
IF your computer does not ask you where to save it, then most likely your computer is set up to automatically save downloadable files. If that is what happens, look in the download folder on your computer or wherever you set up your computer to save such files.
Some people have their computer set up to open a downloaded file right away. If your computer is not set up like that, do not assume that the download did not work. First check where you saved the file, find it and open it.
You can try downloading the file again.
You can always contact us if you are still having difficulty.
Q: Are the painting instructions included in the yard are project plans?
A: Some of the patterns have painting and finishing instructions, while many are basic in nature. We do provide a color image if we feel it can assist you but we always encourage customers to add their own artistic flair in painting their project. Make it unique, make it yours!
Q: Can I build these projects and sell them?
A: Each designer has their own policy on building these projects to sell. Some designers allow you to make up to five for sale, other designers do not allow any to be made for sale unless you get express permission from them. Each plan has the copyright information on it. If you have a question about a specific plan before buying it, simply contact us and we will get that information to you.
The designers of plans that start with 19- do not mind how many projects you make to sell. Obviously if you decide to go state-wide or nation-wide (mass production), you should call first.
Q: Can I buy one of these projects already made?
A: In the past we used to quote a project completed but it was always turned down due to shipping costs, so we stopped offering building services. So the vast majority of the project plans we sell are only available as plans. We suggest you locate a woodworker in your area who can assist you with the building process. If you do not know of a neighbor, ask around at your local hardware/lumber store for woodworkers in your area. Or, check with a local Scout/Girl Guide/4H community groups or high school workshop. The kids usually have woodworking skills competitions. Maybe you could provide the group with a donation in exchange for them building your project.
Q: Can I buy the PDF version of this plan?
A: Only the products with PDF offered as an option are downloadable. If the product you are looking at does not have PDF as an option then there is no PDF version available. Many designers will not offer a PDF due to all of the copyright issues occurring with illegal file sharing.
Q: Can I submit pictures of projects I've built?
A: Sure! We love to see customer's photos! Send us an email!
Q: Do you have a catalog you can mail me or include in my order?
A: We do not produce a paper catalog for a couple of reasons:
Q: How much does it cost to ship a plan to me?
A: We ship world wide. Shipping cost depending on what you are buying, where it will ship from, where you live, and how you want it shipped. To find out what it will cost, you can run an order through the shopping cart, enter your name and prior to any payment requirements, you will be shown shipping options.
It all depends on the weight of your order, whether the order ships flat in an envelope or if its bulky and has to ship as a parcel. Your purchase of the item is your legal agreement to accepting the delivery charge we presented to you prior to you providing your payment information.
Q: I provided the wrong delivery address and its already been shipped, can you send it to me again or do I have to buy it again?
A: If you provided an incorrect delivery address and the order has already shipped, you have two options:
You can wait for the item to be returned by the post office and we can mail it again. Upon return, typically we can ship it again the next day, without you incurring any additional mailing costs. Waiting for returned mail and then sending it to you again can take upwards to a month or longer for the post office to fulfill its delivery responsibility.
You can repurchase your order with the correct delivery address and we will ship it. But that means you will have then paid for your order twice. When we receive back the first mailing that had the incorrect delivery address, we will refund you the purchase price of the product you bought but not the shipping cost. Unless you had purchased a trackable delivery method, there is no guarantee when returned mail will arrive, if it even arrives back to us. The post office is well known for losing mail.
Q: I lost the plan I bought from you, can you send it to me again or do I have to buy it again?
A: We understand that computer problems can occur. If you bought a PDF downloadable plan, you can download that plan up to five times. You are responsible for ensure you keep the PDF copy in a safe place.
If you bought a paper plan, you will have to purchase it again.
Q: What am I buying? Is it just instructions to build a project or is it a kit?
A: Please understand that we do not sell the actual pre-built item and neither do we have a source as to where you can find someone to build a project for you. What we sell here are woodworking plans to build the items we display in our product listings.
We sell paper plans that are mailed to you and we also sell a selection of downloadable plans.
The majority of our plans come with full-sized drawings to make it easier for you to build your project. Plan series that start with the following numbers provide full sized (full scale) drawings: 04-,05-,19-, and some 31-OFS- have full scale curves as options
Most come with detailed instructions for building and finishing your project. Some of the simple craft projects and most scrollsaw patterns do not require instructions. Its assumed you know how to cut scrollsaw patterns if you are purchasing them to use.
If you purchase more than one of the same woodworking plan, we will be contacting you by email to confirm your order. If you do not reply within 24 hours, your order will be ship to you as you ordered it. That is why it is so important you provide a correct email address and you check your Shopping Cart quantities before you proceed to Checkout and you should also check your email for a message to check your order status.
Q: What is a vintage or recycled plan?
A: A vintage plan is a woodworking plan that was produced many years ago. The copy you see here is one that we acquired through the purchase of wholesale lots of woodworking plans from individuals, estate sales or inventory by outs of companies no longer in business. If it's out of stock, there is no known date for restock. You are invited to add your name to that product's restock notification list on the product page. If we get another one, an email will be sent to you. We have inspected the plan to make sure its condition is suitable for sale. The price reflects its condition. Sometimes the plan is in excellent condition, therefore it is sold at full value. If the condition of the plan is less than perfect, we will note that in the description and adjust the price accordingly. Please see the larger image slideshow to see pictures of the item you will receive. This plan may reference hardware parts that are no longer available so please be flexible in your building process. It will be up to you to source the replacement parts for the vintage plans. We do not have sources for out-of-date parts unless otherwise stated in the description.
Q: What is an e-check?
A: Your order status is still pending processing. We still do not have the payment received to our account yet. The way in which you paid for your order (e-check) required your bank to fund the purchase because you did not have enough money in either your Paypal account (if you have one) or the card you were using to pay with. The estimated time it will take for me to receive your payment is 3 to 8 days. So, it takes some time for the money to transfer. It works like this:
You bought and authorized payment for your purchase.
The Credit Card Processor/PayPal makes the request for funds from the account you choose to pay from. If you do not have enough money to fund the purchase and your account or credit/debit card is set up to withdraw from your bank account to fund purchases then we have to wait for that fund request from your bank. That can take a number of days.
The money then transfers to us. As soon as the payment enters our account (24-48 hrs), we are notified by email and process your order.
Always refer to your Order Status page for the most current information we have regarding your order. If you have any questions, just let us know.
Q: What is a foreign transaction charge appearing on my credit card?
A: A foreign transaction charge is a charge made by your bank. Not all banks do it, if this type of charge appears on your card, then your bank does this. Its not a charge we made to the customer. So if the customer does return the purchase because they disagree with the foreign transaction charge, we are willing to refund the purchase price (less shipping) however we will not be able to refund a foreign transaction charge because we are not the one's that charged the amount. The customer is advised to call their bank to discuss that concern.
Q: What is my order status?
A: At the time your order was processed by us, an email was sent to you. Use the Order Lookup feature in the store to review all notes related to your order. If you did not get that email, first please check your spam/junk folder. If the email is not in there, please contact us.
Q: What is tracing paper and how do I use it?
A: Tracing paper has many names. It is also called carbon paper, or transfer paper, or graphite paper. Basically you use tracing paper to trace the pattern onto your surface, where it is a wall or a piece of plywood. We have produced a 14 minute video that shows the basic steps of tracing paper, and cutting out plywood with a jig saw.
Q: What is your return/refund policy?
A: You can find that information on our Store Policies page.
Q: When do you restock 'out of stock' plans?
A: Current inventory restocked at least every few weeks. Vintage plans are only available as we obtain them. Since the majority of vintage plans are no longer printed by the designer either due to age or gone out of business, the plans are not available for immediate purchase and re-supply. We search the internet, craft markets, used book stores and anywhere else we think we can find them.
Q: When is my order processed?
A: All customer purchases are processed in the order they are received, irregardless of delivery method chosen.
Q: Where are the downloadable plans?
A: We list the downloadable plans as an option to purchase, just like the paper plans are an option to purchase. Not all products are available to download.
Q: Where is the tracking information?
A: Your Order Lookup page will show current information.
Q: What is a PDF Backup Service Fee?
A: From 30 days of purchase we guarantee a back up copy of your PDF purchases. We advise customers to secure their PDF purchases in a safe place.
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