Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. We do not collect or save payment information (credit/debit card numbers). This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. When you submit your order you are paying at that time. Personal cheques and money orders are no longer accepted.
PDF plans and documents are NOT REFUNDABLE.
COLOR PRINTS are NOT REFUNDABLE.
Paper Plans and Supplies: Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the item, inform us within seven days of your receipt of the order. All products to be returned must be carefully repackaged in their original packing where applicable. The customer is responsible for return shipping costs. Refunds only apply to the price of the product, shipping charges are not refundable.
You can earn WoodworkersWorkshop® Rewards (also known as loyalty points) on most items purchased in the store. The amount of points you can earn depend on the product you are buying. You can earn 5% to 10% of the purchase amount in loyalty points. You can then use the loyalty points towards your next purchase. You have to create an online store account in order to collect and redeem your points.
The currency in the store is USD.
Delivery charges are calculated based on weight. Please make note of the delivery charges associated with each item prior to paying.
Shipping charges are as displayed, except for large orders or heavy kits which may require additional shipping costs. You will be contacted if necessary to pay an additional amount.
Canadian orders have two choices, ship Canada Post with tracked package service or regular mail service. Visit their web site for tracking status.
United States orders ship through the postal system, starting with CanadaPost and then through USPS. Most orders arrive in 6-11 business days using Tracked Packet USA service. You can track your order at https://CanadaPost.ca up but they only provide info up to the point it crosses the border into the US, so you can use https://www.17track.net to monitor your order to your mail box.
International orders ship CanadaPost First Class Mail. Tracking is normally only available for parcels. If you want tracking please choose Registered Mail or contact Jim for a quote.
Your Order Status: When you enter your payment information online or over the phone, you are paying for your order at that time. Your card is charged at that time. Orders are not processed for shipping until payments are received. Immediately after you have paid for your purchase you are emailed a receipt. Purchases are processed in the order they are received.
Cut off time: We try our best to push out as many orders as we can up to the very last minute before the cut off time to deliver to the post office. If you placed your order after that time, your order will not ship that day irregardless of your delivery method.
There is an Order Lookup feature where the customer can enter their email address and PO# to look at their order, and any notes we may have made regarding the order.
The estimated time shown in the delivery method section of the checkout will show the estimated time. Sometimes the post office delays delivery for various reason which are out of our control. If your order is late or lost you can contact us and we will to our best to assist you further.
If your tracked service shipment shows as being delivered by your local post office but it is not in your mail box, you need to speak with your post office as soon as possible. If the package does not fit in your mail box they will most often leave you a 'card for pick up' at your local post office. PLEASE NOTE, if the post office showed the tracked item is marked as delivered, that concludes our responsibility to deliver the order to you. If your order is not in your mail box you need to have a discussion with your post office postmaster as to where the package is. Their tracking updates indicate they are in possession of the package, therefore it is their responsibility to you. United States customers can use the web site https://www.17track.net/en to track their package within their country.
We cannot prevent mail theft. If the tracking information shows the item was delivered, you will have to speak with your local post office to find out where they left your package.
If your package arrives opened, you need to file a claim with your post office for damages. We ship all our orders in new condition, in tamper proof sealed packages.
If a part of your order is missing from your package, we will investigate to determine if the item was shipped with the order. The weight of the items and its packaging make up the shipping weight. If the weights are correct, then either someone misplaced the item that is missing at the customer's location, or your package was opened prior to you receiving it. We will only ship items that we have conclusively determined were our mistake in not shipping the first time.
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with confidentially and professionally within the same day or next day.
Our FAQ page (Frequently Asked Questions) provides answers to many of the common questions. If your question is not covered there, feel free to contact Jim.
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