Copyright & Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. We do not collect or save payment information (credit/debit card numbers). This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. When you submit your order you are paying at that time. Personal cheques and money orders are no longer accepted.

Copyright Statement

WoodworkersWorkshop®. All rights reserved. The purchaser of this pattern is hereby granted a limited license to make no more than five (5) copies of this pattern for personal use or to sell at craft shows. The written consent of WoodchuckCanuck.com, Inc. is required to build, copy or sell more than five (5) copies of this pattern or to make more than five (5) finished parts any section of this pattern. Any further copying or other use of this pattern, in whole or in part, like making kits from pre-cut templates, mass production or commercial usage, or any other unauthorized use, is strictly prohibited.

Privacy Policy

Our Privacy Policy can be viewed here.

Return / Refund Policy

PDF plans and documents are NOT REFUNDABLE.

COLOR PRINTS are NOT REFUNDABLE.

Paper Plans and Supplies: Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the item, inform us within seven days of your receipt of the order. All products to be returned must be carefully repackaged in their original packing where applicable. The customer is responsible for return shipping costs. Refunds only apply to the price of the product, shipping charges are not refundable.

Loyalty Points Redemption

You can earn WoodworkersWorkshop® Rewards (also known as loyalty points) on most items purchased in the store. The amount of points you can earn depend on the product you are buying. You can earn 5% to 10% of the purchase amount in loyalty points. You can then use the loyalty points towards your next purchase. You have to create an online store account in order to collect and redeem your points.

Currency.

The default currency displayed in the store is USD. The store also offers CAD, AUD, EUR and GBP currencies (see the flags at the top of the page). Clicking on a flag will change the prices displayed in the store using recent currency exchange rates. You can then browse product prices in those currencies to get a general idea of what the costs will be. At this time, keep in mind that all sales are processed in USD. So your card company will apply their own exchange rates and may also charge you a fee for a foreign exchange purchase.

Delivery Information

Delivery charges are calculated based on weight. Please make note of the delivery charges associated with each item prior to paying.

Shipping Charges

Shipping charges are as displayed, except for large orders or heavy kits which may require additional shipping costs. You will be contacted if necessary to pay an additional amount.

Custom Duty fees may apply to your order depending on your country's laws on importing goods. The majority of our products are made here in Canada but we do have a few supply items that originate in China or Australia. You the customer are responsible for all import duties and fees that may be applied by your country's customs and border services agency.

Order Processing and Tracking

Canadian orders ship as tracked package service via UPS. Visit their web site for tracking status.

United States orders ship through UPS. Most orders arrive in 6-11 business days using International Standard service.

International orders ship CanadaPost Air Parcel Mail. Tracking is not available for these parcels. If you want tracking please contact Jim for a quote.

Your Order Status: When you enter your payment information online or over the phone, you are paying for your order at that time. Your card is charged at that time. Orders are not processed for shipping until payments are received. Immediately after you have paid for your purchase you are emailed a receipt. Purchases are processed in the order they are received.

Cut off time: We try our best to push out as many orders as we can up to the very last minute before the cut off time which is 9 AM.

Checking on your order

There is an Order Lookup feature where the customer can enter their email address and PO# to look at their order, and any notes we may have made regarding the order.

Late Delivery Times and Orders Not in Mailbox

The estimated time shown in the delivery method section of the checkout will show the estimated time. Sometimes delays in delivery for various reason which are out of our control. If your order is late or lost you can contact us and we will to our best to assist you further.

If the the order shows the tracked item is marked as delivered, that concludes our responsibility to deliver the order to you. If your order is not in your mail box you need to have a discussion with your delivery service provider as to where the package is. Their tracking updates indicate they are in possession of the package, therefore it is their responsibility to you.

Complaints

We cannot prevent mail theft. If the tracking information shows the item was delivered, you will have to speak with your delivery service provider to find out where they left your package.

If your package arrives opened, you need to file a claim with your delivery service provider for damages. We ship all our orders in new condition, in tamper proof sealed packages.

If a part of your order is missing from your package, we will investigate to determine if the item was shipped with the order. The weight of the items and its packaging make up the shipping weight. If the weights are correct, then either someone misplaced the item that is missing at the customer's location, or your package was opened prior to you receiving it. We will only ship items that we have conclusively determined were our mistake in not shipping the first time.

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with confidentially and professionally within the same day or next day.

Still have questions?

Our FAQ page (Frequently Asked Questions) provides answers to many of the common questions. If your question is not covered there, feel free to contact Jim.

Thank you,
WoodworkersWorkshop®